Customer Service Officer (FMCG) - Multinational Exposure in Bali

Join JTE Recruit as a Customer Service Officer (FMCG) in the vibrant heart of Bali! This is your chance to work with a multinational corporation (MNC) in the fast-moving consumer goods (FMCG) sector, where you’ll gain invaluable exposure to global business practices. In this role, you’ll be the voice of our brand, ensuring exceptional customer service in Canggu, Bali, while contributing to the growth of a leading FMCG company.

As a Customer Service Officer, you’ll handle customer inquiries, resolve complaints, and ensure a seamless shopping experience for our valued clients. This is more than a job; it’s an opportunity to develop your skills in a dynamic, international environment. If you’re passionate about customer service and eager to make a difference, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by addressing inquiries and resolving complaints in a professional and friendly manner.
• Ensure a seamless shopping experience for customers by assisting with product information, promotions, and sales.
• Maintain accurate records of customer interactions using CRM software such as Salesforce or HubSpot.
• Collaborate with the sales team to meet and exceed customer expectations and sales targets.
• Stay up-to-date with industry trends and company policies to provide informed advice to customers.
• Participate in training sessions and team meetings to continuously improve your skills and knowledge.
• Work closely with the marketing team to promote products and services through customer interactions.
• Contribute to the development of customer service strategies that align with the company’s goals.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the FMCG industry.
• Strong communication and interpersonal skills to build rapport with customers and colleagues.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in English, both written and spoken, as it is the primary language of business in the company.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
• Previous experience working in a multinational corporation is a strong asset.

🛠️ Keahlian

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