Automotive Customer Service & Telemarketing Agent (Bali - Multiple Locations)

Join PT X-Motors Internasional Group, a leading name in Indonesia’s automotive industry, as our next Automotive Customer Service & Telemarketing Agent in beautiful Bali! We’re seeking dynamic, customer-focused professionals to deliver exceptional service and drive our sales growth. In this role, you’ll interact with customers daily, handling inquiries, resolving issues, and converting leads. This is a fantastic opportunity to work in a vibrant, fast-paced environment while gaining valuable experience in the automotive sector.

At PT X-Motors Internasional Group, we pride ourselves on innovation and customer satisfaction. Our team in Bali is at the heart of our operations, ensuring that every customer receives the best possible experience. As an Automotive Customer Service & Telemarketing Agent, you’ll be part of a dedicated group working across multiple locations in Bali. You’ll use tools like CRM systems, telephony software, and email platforms to manage customer interactions efficiently.

This role offers a competitive salary and the chance to grow within a well-established company. If you’re passionate about customer service and have a knack for sales, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by answering inquiries, resolving issues, and addressing customer concerns.
• Handle inbound and outbound calls, managing customer interactions professionally and efficiently.
• Use CRM systems and telephony software to log and track customer interactions.
• Assist in lead generation and conversion by promoting our products and services.
• Collaborate with the sales team to ensure customer satisfaction and drive sales growth.
• Maintain accurate records of customer interactions and sales activities.
• Stay updated with the latest automotive industry trends and company policies.
• Participate in team meetings and training sessions to improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or telemarketing, preferably in the automotive industry.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving skills and the ability to handle customer complaints professionally.
• Familiarity with CRM systems and telephony software such as Salesforce, Zendesk, or similar.
• Ability to work in a fast-paced, multi-tasking environment.
• Proactive and customer-focused mindset.
• Valid SIM card for mobile communication.
• Willingness to work across multiple locations in Bali.

🛠️ Keahlian

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