Manager, Product Support Operations - Top Startups

Stripe · 📍 Mexico City · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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Are you passionate about building and scaling world-class support operations? Join Stripe and help us deliver exceptional customer experiences. As a Manager, Product Support Operations, you will play a pivotal role in shaping the future of our support ecosystem. This is an exciting opportunity to work in a dynamic, fast-paced environment and make a significant impact on our global operations.

📋 Tanggung Jawab Pekerjaan

Lead and manage a team of support operations professionals to ensure seamless customer experiences.,Develop and implement strategies to improve support processes, tools, and technologies.,Collaborate with cross-functional teams to align support operations with business goals and customer needs.,Monitor and analyze support metrics to identify areas for improvement and drive continuous enhancement.,Foster a culture of customer-centricity and continuous learning within the support operations team.,Drive innovation in support operations through the adoption of best practices and emerging technologies.,Build and maintain strong relationships with internal stakeholders to ensure effective communication and collaboration.,Represent Stripe at industry events and conferences to share insights and best practices in support operations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Computer Science, or a related field.,Minimum of 8 years of experience in support operations, with a proven track record in managing and leading teams.,Strong understanding of customer support processes, tools, and technologies.,Excellent leadership and management skills with the ability to mentor and develop team members.,Proven ability to analyze data and drive data-informed decision-making.,Strong communication and interpersonal skills with the ability to build and maintain effective relationships.,Experience in a fast-paced, startup environment is a plus.,Fluency in English is required. Additional language skills are a plus.

🛠️ Keahlian

Project managementData analysisTeam leadershipProcess improvementCustomer service excellenceTechnical knowledge of support tools and technologiesStakeholder managementInnovation and continuous improvement
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